Leading Pakistani bank innovates the customer experience with Application Performance Monitoring.
Integrated AIOps for seamless performance monitoring
Reduced MTTR with pre-emptive alerting
Deeper insights to optimize the customer experience
Known as a technology leader in FSI, Bank Alfalah was focused on increasing customer’s delight and retention rates by improving the digital experience. Bank Alfalah wanted to gain better visibility into its IT landscape to optimize performance and make strategic decisions from one source of truth, as well as find performance problems rapidly to ensure great customer experiences.
As the first Pakistani bank to implement Application Performance Monitoring, Bank Alfalah has seen massive benefits in incident resolution and application development. Now Bank Al Falah can further enhance application performance, reduce performance drops, and increase customer retention. It has also empowered the IT team to proactively identify and fix performance issues on a real-time basis and meet its goal to deliver world-class digital experiences to customers.
“We now have deeper insight into all our applications and services. Our team has complete visibility into what users are experiencing, where users might be negatively impacted, and what’s causing those issues.”Mohib Hasan KhanCIO, BAFL
About Bank Alfalah
Bank Alfalah is one of the largest banks in Pakistan, with a network of 800+ ATMs and branches across more than 200 cities in the country, and an international presence in Afghanistan, Bangladesh, Bahrain, and the UAE. The bank also has a representative office in Abu Dhabi Group. The bank provides financial solutions to consumers, corporations, institutions, and governments through a broad spectrum of products and services, including corporate and investment banking, consumer banking and credit, securities brokerage, commercial, SME, agri-finance, Islamic, and asset finance solutions.
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