Challenge: Needed high availability to sustain load
Fixed Provisioning Management is an application that the customer does not interact with directly, but is very much the key to a quality customer experience.
It intervenes at three levels: during the sales process, to determine eligibility of a home or office for service activation (TV, telephones, internet, answering machine, phone lines, transfer of calls from mobile to fixed, etc.), but also at usage level (automatic identification of the connected customers/ association of the subscribed services).
“Our service translates commercial orders into technical orders in order to deliver the desired services to the customers,” explains Philippe Holleville, head of operations and tests, Network Department/ Mobile & Fixed Provisioning Department. “This requires a high availability of our servers, in order to respond synchronously and 24/7 to the requests. The performance of our platforms is the special key for delivering the expected quality of service.”