Challenges: Rapid growth required laser-focus on application performance
Purchasing a home is one of the most significant events in a person’s life. And, up until recently in Australia, it was also one of the most complicated. Whether buyer or seller, lawyer or financial institution, purchasing a home entailed numerous steps, a ton of paper forms, and a host of conversations back and forth between all parties involved. So when PEXA— or Property Exchange Australia— entered the space in 2011, it provided a much-needed solution for simplifying and modernizing the home buying process.
With PEXA, lawyers, conveyancers, and financial institutions have a 100% digital conveyancing solution that’s fast, safe, and efficient. But as PEXA grew rapidly, the digital process demanded laser focus on application performance to deliver seamless purchase experiences. To drive the success of the initiative, PEXA brought on John Natsioulas, Senior Performance Manager, to build out a robust approach to Application Performance Monitoring (APM) capable of handling the company’s dramatic 10% month over month (MoM) increase in transaction volumes.
“We discovered right away that the process of identifying performance issues was very difficult,” explains Natsioulas. “For us to troubleshoot previously, we had to try to reproduce every event, and do all that manual analysis to work out where the actual issue originated— and that wasted a lot of valuable time.”
The team needed an APM solution that would help PEXA build a robust approach to performance. That’s why Natsioulas and his team ultimately selected AppDynamics.