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End User Monitoring (EUM)

Create superior experiences by monitoring where customers are connecting with your business the most — across your mobile apps and websites.

Ensure each tap, swipe or click is flawless by tracking every business transaction

Create better customer experiences and quickly solve issues by automatically capturing errors, crashes, network requests, page load details, and other metrics. Plus, End User Monitoring gives you a clear understanding of how third-party APIs and content services are impacting performance, giving you more leverage to enforce SLAs.

Track every Business Transaction across a user session with fast and deep diagnostics

  • Get deep code-level visibility into web and mobile apps
  • Automatically capture errors, crashes, network requests, page load details and other metrics for an entire user session

  • Identify front-end issues faster and understand how third-party APIs and content services affect your app and web performance

  • Get traceability from front-end to back-end application dependencies with APM

Visualize the entire user experience journey across your application

  • Out of the box visualization of a key user journeys across your application
  • Aggregate and view performance of user journeys to identify bottlenecks, prioritize issues, and determine  the most frequent paths through the app
  • Overlay application and business performance metrics to understand business impact
  • Proactively highlight  and automatically resolve potential issues on critical journeys 

Proactively manage key business transactions

  • Respond quickly to web application performance issues
  • Consistently and actively monitor key user paths through the web application with auto-discovery of related Business Transactions

  • Proactively identify and receive alerts on issues as they develop with intelligent baselining and error verification

  • Troubleshoot and fix application issues quickly with Business Transaction correlation within the session context

Increase customer satisfaction and conversions by managing end user performance

  • Get better business outcomes by managing user response times for all geographies of your user population
  • Correlate mobile app crashes to business outcomes

  • Optimize customer experience by capturing the performance of every user journey interaction

  • Increase conversion and satisfaction by tracking and analyzing Business Transactions and third-party contributions of the 90th percentile of user interactions

"It was simple to deploy. It took minutes, literally. On our first proof-of-concept, we saw results within an hour."

Heather Abbott, Senior Vice President of Corporate Solutions Technology, Nasdaq

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