Digital Transformation is not a choice for retailers, it’s a business imperative. Today eCommerce and mobile apps are the primary channels to delighting your customers. If your eCommerce and mobile apps are slow, typically over 3 seconds, then it’s equal to hanging the ‘closed for business’ sign in the shop window. This means that ensuring flawless performance and optimizing customer experience is critical to retail success.
Application Intelligence helps retailers take their digital strategies from good to great by ensuring mobile and eCommerce performance, allowing business, dev and ops teams to collaborate easily and automatically correlating technical performance with business outcomes.
Delight your customers
eCommerce and mobile channels allow customers to engage with you as and when they choose. This means that application performance that meets your consumer’s expectations is the foundation of customer experience.
Seamless retail performance
Delivering great customer experience is not only about online and mobile channels. In-store applications are also important to omnichannel performance. But, no matter the channel, resolving retail performance issues before they impact customers is a must.
Keep customers coming back
Customer loyalty is key to retail success. To shift from good to great means providing a personalized retail experience. Your applications have been designed for millions but they must feel special for every individual customer.
See faster with unified monitoring
Identify customer experience impacting issues quickly with end-to-end, real-time retail performance monitoring for web, mobile and in-store applications.
Seamless retail performance
Collaborate effectively across Dev and Ops to isolate, resolve and automate retail application troubleshooting - in production and before issues impact your brand.
Keep customers coming back
Make better decisions with deep insights into application performance, user data and business outcomes. Understand each individual’s app experience in order to ensure that each new application release delights every consumer.
"Unlike other tools that simply tell you when something’s wrong, AppDynamics actually correlates data and alerts to help us proactively address the underlying causes of potential performance degradation before it affects the customer experience and, in turn, our bottom line. "
Adam Rasner
Vice President of Technology Operations, AutoNation
Resources
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Software is key to retail success
The AppDynamics Application Intelligence Platform provides retailers with business and operational insights into the performance, user experience, and business outcomes for their software applications
Top 5 retail performance metrics you should be measuring
To help retailers and e-commerce companies out, we’ve created a handy best practice guide to show you which metrics matter most to retail success
Create better retail customer experiences—from shopping to sale
Watch this on demand webinar now and find out how to create user journeys that end in sales