Agility Requires Clear Visibility
For Allscripts, the ability to stay on top of trends is key to ensuring quality experiences for all users, from doctors and patients to business and IT teams.
But all too often, efforts to be fast-moving and agile can result in even greater complexity, as new software and hardware are added to legacy systems. This is further complicated when there’s a lack of visibility into a digital ecosystem—which was an issue being faced by Allscripts, compounded by a lack of ability to quickly and confidently address issues while in production.
“With classic tools and techniques, kicking off a debugging session in a production environment is a scary thing,” says Brady. “We were becoming really hamstrung by our tools. If your instrumentation is wrong, you’re looking in the wrong place.”
So, the Allscripts team began looking for an application intelligence solution that could not just identify that there was a problem, but give them end-to-end visibility into the root cause of the issues. They also wanted a tool that could integrate into their existing tools, and create a strong, symbiotic relationship. The search brought them to AppDynamics.