Benefits: Better apps, faster troubleshooting, intelligent reporting
Charter’s most visible, and perhaps most valuable, use case in production is getting to root cause and resolving performance issues quickly.
“The biggest savings is the time to troubleshoot,” Gutterman said. “That’s your biggest bang for your buck. AppDynamics has assisted in that area quite considerably. Mean time to resolution would probably be the biggest value. If you have things setup right, certainly you can cut your time by more than half with AppDynamics in place for troubleshooting.”
On the development side, AppDynamics gives teams confidence to push their applications to the next level, knowing that the solution helps deliver improved functionality and performance.
“We are constantly in development and deploying new code every day,” Gutterman said. “AppDynamics gives us the ability to identify problems with accepting the code before we go to production. We can see things that will cause problems, and even after you deploy it, you can see what the environmental differences are, and see where a problem is actually happening. It has saved us huge amounts of time identifying problems.”
Gutterman cited a number of other advantages AppDynamics delivers for Charter, including ease of deployment, intuitive interfaces that make team adoption effortless, and solid reporting and analytics that are easy to share with leadership. His favorite feature is transaction snapshots that let him adjust the time window and see exactly when and how a transaction went south.
It adds up to AppDynamics being the best solution to meet the needs of a fast-paced, fully digital, customer-centric company like Charter.
“We looked at some of the other solutions around and nothing came close to what AppDynamics is already doing,” Gutterman said. “I’m a happy customer and I wouldn’t just say that. We’ve had a lot of IT vendors over the years, and this one, AppDynamics, has great value for us.”