Webinar

Discover full-stack observability for Cisco Unified Contact Center Enterprise

May 5, 2022, at 11:00 am PST / 2:00 pm EST

Webinar

Discover full-stack observability for Cisco Unified Contact Center Enterprise

May 5, 2022, at 11:00 am PST / 2:00 pm EST


As consumers continue the pursuit of flawless digital interactions and less face-to-face transactions, the importance of their contact center experience can’t be overlooked. Today’s agents need always-on systems to prevent delays in delivering predictably fast and easy interchanges customers want — every time they contact you. With Cisco Unified Contact Center Enterprise (UCCE) and full-stack observability, you can seamlessly minimize errors while successfully managing and optimizing performance that enables better productivity for agents and world-class experiences for your customers.

Join us May 5, 2022, at 11:00 am PST / 2:00 pm EST to discuss the benefits of integrating AppDynamics full-stack observability with Cisco UCCE and learn how:

  • Cisco Contact Center experience delivers the choice, flexibility and reliability you need.
  • Full-stack observability helps prevent outages and errors that impact agent productivity.
  • Cisco Contact Center + full-stack observability can up-level your call center performance.

PRESENTERS:

Charlie DeMarco, Director of Channel Sales Engineering, AppDynamics

Charlie DeMarco is the director of channel sales engineering at AppDynamics and a technical business leader with over 20 years of experience in systems engineering, worldwide sales, services, customer success, business development, operations and marketing in the enterprise, commercial and public channels. With an extensive background in cloud, mobility, networking, security and Internet of Things (IoT) technologies, he has a history of exceptional results, building thriving teams, delighting customers, strategic planning and sales execution.

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