Challenge: Needed greater insight into application performance
“We provide predictive insights into the sales pipeline for our customers,” said David Thompson, Vice President of Engineering at C9.
In order to continually fuel this data-driven platform, the company needed greater insight into the performance of its predictive sales applications to ensure they were providing customers with the information they needed when they needed it.
“I think it’s a common situation knowing you have performance improvement opportunities but not really knowing where to start,” said Thompson. “Especially the cases where there's not a consistent problem, being able to pinpoint around when and what was very helpful.” C9 turned to an application performance management (APM) solution to help provide this intelligence.