Challenge: Complex transactions caused application to crash
System (KFS). The university's financial services department used the application to set up billing and accounting, make purchases and fill purchase orders. Many of Cornell's employees depended upon this system's uptime and availability to do their jobs.
However, the application could not always support the complex transactions that Cornell's employees needed. Some important transactions, such as making a purchase, required multiple levels of review and approval, and this complexity sometimes brought the application down. “We had issues with the system crashing or becoming non-responsive a few times a week,” said Bryan Hutchinson, former KFS Service Manager. “It was challenging trying to pinpoint the root cause of those issues.”