Step Change in IT Performance at E.ON with AppDynamics
Spotting and fixing performance issues in production is critical to the success of the company. However, Smith and his team see AppDynamics as a crucial part of a larger mandate many other enterprise IT teams are also experiencing— creating customer experiences that drive the business. Putting this new enterprise IT paradigm into action, the EBS team at E.ON is taking a more agile DevOps approach in its efforts to offer new solutions to customers.
“The energy industry is continually evolving and customer needs and expectations are changing too. At E.ON we do a staggering amount of IT change— multiple releases into production almost every day— so maintaining a solid monitoring regime and getting to the root cause of performance issues quickly is essential in order to provide the platform where that level of change is possible.”
The code-level visibility provided by AppDynamics is helping create velocity in areas where it was lacking before. The E.ON team has been able to gain a better understanding of how their code is performing—and quickly spot reasons it may be underperforming.
“There was a new product that the development team had been struggling with for weeks, including performance issues that were actually preventing us from going live,” recalls Smith. “We put AppDynamics on the case and solved the issues within 15 minutes. That’s just one example of what application intelligence can do for you.”
“We’re also using information provided by AppDynamics to build consolidated dashboards of business and IT performance, giving us a real-time view of our business and IT health, performance and impact on revenue,” says Smith. “With the data from AppDynamics, there’s a single source of truth for the business, operations and service delivery, which will help us make the right decisions in terms of improvements and IT investment.”
Smith sees AppDynamics as a powerful tool to strengthen IT’s role in driving the business forward at E.ON by helping to speed up the innovation cycle.
“IT is a platform for business innovation, so we’re in a strong partnership with the business. It’s easier to transform the business when IT has the ability to fix problems faster and innovate at scale. Tools like AppDynamics will help us move faster and create more time for innovation throughout the company. Developing solutions that our customers need, both now and in the future, will help E.ON UK achieve its vision to become, ‘your partner of choice for energy solutions.’”