In early 2013, Streamline started looking in to application monitoring tools to track production environment performance and identify any issues or errors customers encountered. There were many different factors involved in troubleshooting and resolving certain problems.
According to Wasif Butt, Chief Development Officer, at Streamline Healthcare Solutions, “There was a lot of guesswork involved in debugging certain issues. Running profiling tools in production environments was not ideal and server logs and error logging was not efficient.” Streamline’s best practice at the time was to review logs, which worked when IT staff received an immediate complaint during the malfunction, allowing them to observe the database and its application and find the issue. However, trying to replicate and resolve an issue after the fact was difficult in many instances.