Monitor End-User Experience Levels and Service Availability with eXperience Level Management (XLM)

Digitization has transformed the way customers buy and use products. There has been a tectonic shift in customer expectations regarding product availability (measured by service level management) and product performance (measured by experience level management). According to a 2017 State of Online Retail Performance report by SOASTA (now part of the content delivery network provider, […]

IT holds more business influence than they realise

A ‘well oiled’ organization is one where IT and the rest of the business are working together and on the same page. In order to achieve this there needs to be good communication, and for good communication there needs to be a common language. In most organizations, while IT are striving to achieve their goal […]

Introducing Real-Time Business Metrics

I’ve been looking forward to writing this blog for some time.  I have worked with many enterprise customers to document the pain they solved using AppDynamics and a common question I always ask is “What was the actual business impact of that slowdown or outage?”, the result is that most customers guesstimate the revenue impact […]