customer experience articles
To be ready to respond to rapid change, businesses today need to be connected digitally to analytics, automation, and machine learning, and to have immediate access to specialist expertise. That’s why Cisco developed its CX Cloud digital platform. CX Cloud offers Cisco’s customers a unified view across their entire Cisco...
What a difference a week, a day, and sometimes even hours makes in the world we are currently living in. It’s a strange time for...
Today, thanks to companies like Uber — which recently had the biggest IPO of 2019 — along with the likes of Amazon, Airbnb, and more,...
Consumers today are more empowered, engaged, and connected than ever before. Their expectations are constantly on the rise and the buying journey is rarely linear....
As my fellow CIOs are well aware, the rapid changes to our digital economy can seem daunting. Despite the challenges of our digital world, Wyndham...
