The Power of Real-Time: How the On-Demand Revolution Is Changing Performance Monitoring

Today, thanks to companies like Uber — which recently had the biggest IPO of 2019 — along with the likes of Amazon, Airbnb, and more, consumers can order a ride, buy groceries, transfer money, or book a place to stay — all in just a few clicks within an app. In this new world, how brands […]

Harvard Business Review Study Reveals How Real-Time Data Drives Deep Customer Loyalty

Consumers today are more empowered, engaged, and connected than ever before. Their expectations are constantly on the rise and the buying journey is rarely linear. But while all of this has been a win for the consumer, it’s made it far more complicated for businesses to deliver customer experiences that actually move the needle on […]

Migrating to AWS Without Losing (Too Much) Sleep

As my fellow CIOs are well aware, the rapid changes to our digital economy can seem daunting. Despite the challenges of our digital world, Wyndham Hotels & Resorts, the world’s largest hotel franchisor, executed a significant digital transformation requiring change from our North American hotel owners that ultimately enabled them to provide better service to […]