How APM Can Support Service Assurance

I’m a New Zealand-based Senior Sales Engineer for AppDynamics with more than 12 years of experience in the IT sector. I’ve had a lot of interesting work-related experiences over the years—living in Thai hospitals, traveling by armed convoy to remote gold mining sites, and even getting down and dirty with calculating the yield of offal […]

6 Strategic Steps to Rock Solid IT Service Assurance

In most organizations, managing the service level of critical applications is still a challenge. For some there is a lack of strategic planning, for others it’s simply not applying the proper tools and methodology to their everyday work. Regardless of the reason there are steps that need to be taken in all organizations to avoid […]