Why End User Experience Monitoring Is Critical for IT Success

End user experience monitoring is one of the key capabilities of an end-to-end application performance management solution. By tracking every transaction in the customer’s journey, IT professionals can optimize the user experience with end-to-end performance monitoring tools that quickly identify application issues and significantly reduce mean time to repair (MTTR). IT teams today must ensure […]

How AppDynamics Assures Guidewire Software

Guidewire Software delivers the industry platform that property and casualty (P&C) insurers rely upon to adapt and succeed in a time of accelerating change. The company provides the software, services and partner ecosystem to enable its customers to run, differentiate and grow their business. Recognized as a market leader by Gartner, this rapidly growing software […]

Achieving Rapid Time-to-Value with AppDynamics

At AppDynamics, we are firm believers in demonstrating the value of our platform as quickly as possible. Many of our customers are able to address critical performance issues within minutes of getting their application instrumented. Below is an example of how we use AppDynamics with a fictional customer, AD-Betting, to analyze and troubleshoot the company’s […]

Managing Software Reliability Metrics: How to Build SRE Dashboards That Drive Positive Business Outcomes

Customers expect your business application to perform consistently and reliably at all times—and for good reason. Many have built their own business systems based on the reliability of your application. This reliability target is your service level objective (SLO), the measurable characteristics of a service level agreement (SLA) between a service provider and its customer. […]

The AppD Approach: Performance Monitoring Single-Page Applications

The Web has evolved dramatically since its inception, embracing new and innovative technologies that have enhanced both business efficiency and the user experience. Single-Page Applications (SPA)—web apps that load a single HTML page and dynamically update the page as the user interacts with it—are among the most revolutionary of these innovations, having enabled dynamic and […]

Keeping App-Centric Consumers Happy

Poor app performance is a serious business problem. Customer loyalty depends on good app performance, so organizations have to deliver the best experience for every user, every time. In fact, The App Attention Index research reveals that 80 percent of consumers have deleted apps because they don’t perform correctly, and 53 percent have abandoned a […]

Why web analytics aren’t enough!

Every production web application should use web analytics. There are many great free tools for web analytics, the most popular of which is Google Analytics. Google Analytics helps you analyze visitor traffic and paint a complete picture of your audience and their needs. Web analytics solutions provide insight into how people discover your site, what […]

Scaling our End User Monitoring Cloud

Why End User Monitoring? In a previous post, my colleague Tom Levey explained the value of Monitoring the Real End User Experience. In this post, we will dive into how we built a service to scale to billions of users. The “new normal” for enterprise web applications includes multiple application tiers communicating via a service-oriented […]

Monitoring the Real End User Experience

Web application performance is fundamentally associated in the mind of the end user; with a brands reliability, stability, and credibility. Slow or unstable performance is simply not an option when your users are only a click away from taking their business elsewhere. Understanding your users, the locations they are coming from, and the devices/browsers they […]

Manpower Group Sees Real Results from End User Monitoring

Some companies talk about monitoring their end user experience and other companies take the bull by the horns and get it done. For those who have successfully implemented EUM (RUM, EUEM, or whatever your favorite acronym is) the technology is rewarding for both the company and the end user alike. I recently had the opportunity […]

Synthetic vs Real-User Monitoring: A Response to Gartner

Recently Jonah Kowall of Gartner released a research note titled “Use Synthetic Monitoring to Measure Availability and Real-User Monitoring for Performance”. After reading this paper I had some thoughts that I wanted to share based upon my experience as a Monitoring Architect (and certifiable performance geek) working within large enterprise organizations. I highly recommend reading […]

UX – Monitor the Application or the Network?

Last week I flew into Las Vegas for #Interop fully suited and booted in my big blue costume (no joke). I’d been invited to speak in a vendor debate on User eXperience (UX): Monitor the Application or the Network? NetScout represented the Network, AppDynamics (and me) represented the Application, and “Compuware dynaTrace Gomez” sat on […]

Finding the Root Cause of Application Performance Issues in Production

The most enjoyable part of my job at AppDynamics is to witness and evangelize customer success. What’s slightly strange is that for this to happen, an application has to slow down or crash. It’s a bittersweet feeling when End Users, Operations, Developers and many Businesses suffer application performance pain. Outages cost the business money, but […]