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Navigating the New Normal: How Technology Is Helping Us Move Forward

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Summary
We understand the stress this ongoing global crisis is putting on your people, applications, and websites. We’re here to help.

What a difference a week, a day, and sometimes even hours makes in the world we are currently living in. It’s a strange time for all of us — as humans, parents, caregivers, first responders, educators, business owners. Nobody is left untouched by this new “normal.”

For me, that means adjusting to working from home, managing our children’s education, and navigating everyday life tucked away from the outside world. But I consider myself fortunate considering the hardships that many others are dealing with. As CMO of AppDynamics, I can’t help but think about what COVID-19 means for the organizations around the world that are working hard to adapt to the challenges it brings, while at the same time continuing to deliver information, goods and services their customers rely on.

As I write this, my own team is working to pull together all the resources we can to help our customers through the crisis — customers like a large healthcare provider who reached out to us a few days ago for help ensuring their website would be available and accessible 24/7. In the healthcare industry and beyond, organizations are turning to digital like never before to deliver critical information and services. The same organizations are also faced with the challenge of ensuring their employees stay connected, engaged, and productive during this period of widespread change.

While digital is certainly not new, our reliance on it to drive critical parts of business in these turbulent times certainly is. And since new challenges often mean new questions, I want you to know that AppDynamics is here with answers and advice to help you meet the challenges of today and prepare for tomorrow.

How are we doing that? Keep reading to find out.

Mitigating the effects of disruption

We know from talking to our customers that people are searching for answers right now — answers to questions about scaling resources, ensuring performant experiences, maintaining up-time, and much more. There’s no blueprint for managing something like this. So what do you do when you need to scale your technology capabilities in uncertain times? You turn to leaders you can trust to guide you through this uncharted territory with the right information and resources. And that’s where we come in.

Application experiences are what we’re here to protect during this time of constant change, and we want to be your go-to resource for ensuring the performance of your mission-critical apps. In that vein, for the next few months, we’re dedicated to:

  • Helping you proactively manage the new demands placed on your application ecosystem and business. As more of us work from home, access new services, order supplies, and rely on an uninterrupted flow of goods and information, application performance is more important than ever. For many businesses around the world, that means acclimating to new demands on capacity and infrastructure. While a major adjustment for many businesses, we want to state clearly: You don’t have to go it alone. AppDynamics is now offering free use of our software through the COVID-19 Assist Program to new customers through July 15, 2020.
  • Supporting you in the way that’s right for you and your business. Maybe you’re not entirely sure what you need right now and you’d like to find someone who can help. Thankfully, that’s where our broader community of subject matter experts comes in. Along with free use of our software, you can schedule 1:1 time with an expert consultant to ensure you’re getting the most out of your solution. You also get free access to instructor-led courses and monthly labs from our Premium University. If you don’t know what you’re looking for, reach out to the AppDynamics Community and start a conversation — it’s a great place to get answers when you need them from people who are in the same boat.
  • Giving you the resources you need to solve critical problems faster. Lastly, we’ve created a dedicated resource on our website so you can find the critical information you need for managing the performance of your applications, websites, or digital services. These resources will include self-service educational materials, trends, data, tips, and tutorials surrounding the performance of applications and digital services, and the opportunity to learn about AppDynamics programs that may provide value to your business at this time.

 

We’re here to support you

Times are uncertain, but our commitment to doing right by our customers means you can rely on us to at least help resolve uncertainty within your organization. We’re in this together as the situation evolves. Just because disruption is now happening in ways we did not anticipate weeks, days, even hours ago, doesn’t mean we don’t have the means to turn it around now. So together with you, let’s continue onward.

Our resources page might be a good next step. When you need help scaling up, go here and we can take care of it.