Nouveal e-health Delivers Life-saving Innovation via Covidom Application and Recognized with CIO 100 Award

AppDynamics’ customer Nouveal e-health has been honored as a 2021 CIO 100 Award recipient. The CIO 100 Award program is the most prestigious global award for information technology leaders, and recognizes organizations worldwide that exemplify the highest level of operational and strategic excellence in IT. 

Nouveal e-health is a developer of digital solutions for patient support and monitoring. In 2020, the company created Covidom, a self-monitoring device which has been instrumental in enabling nearly one million French patients to stay in touch with medical practitioners during the COVID-19 pandemic. 

Progressive technologists like Guillaume are leading their companies through the pandemic, delivering digital innovation and digital transformation, often at more than 3X the speed it would normally take. Nouveal e-health has been an AppDynamics customer since 2020 and we’re honored that the company chose to use our technology to help monitor the performance of the critical Covidom application, ensuring they could deliver a seamless experience to the people of France during the pandemic. 

Earlier this week, I got a chance to chat with Guillaume to congratulate him on the newest wonderful accolade and find out more about how Nouveal e-health was able to successfully develop and launch such a unique and vital  healthcare application in record time, and to understand some of the challenges his team faced along the way.

Angie Mistretta: The pandemic forced businesses and organizations across all industries to completely pivot their priorities and approach to work. Can you share a little about how Nouveal e-health changed course to meet the needs of this moment?

Guillaume Fayolle: When COVID-19 hit in March 2020, France was one of the most significantly impacted countries in Europe. The country needed a solution to quickly free up healthcare organizations from patients with symptoms not needing to be hospitalized, so they could focus resources on people with severe ailments. Recognizing this immediate and urgent need, we started a partnership with Assistance Publique-Hôpitaux de Paris; a collection of 100,000 professionals, 39 hospitals and six university hospital groups; to create Covidom, a COVID-19 contact tracing application. With this medical follow-up technology, healthcare organizations were able to use the application to manage patient flow from the pandemic, while avoiding the crisis of a shortage of hospital beds. Healthcare providers were also able to provide medical support and advice to patients using the application. Without a digital solution, hospitals would have been in real danger of overcrowding, and I am proud that we were able to spot the urgent opportunity to address this challenge through technical innovation. 

Angie Mistretta: What was the biggest challenge in getting the Covidom application up and running in such a short period of time?

Guillaume Fayolle: The biggest challenge in creating an application at warp speed was making sure it’s reliable. Particularly for an application like this – the French population was relying on it for their health and wellbeing. We had to ensure a seamless digital experience – for example, ensuring it wouldn’t crash due to surging usage – and that it could be a trustworthy solution for the hospitals and front line medical workers in France. Creating this application was both a technical and time-sensitive challenge because it had to be deployed fast to assist thousands of patients. Using AppDynamics’ application performance monitoring (APM) technology gave us the peace of mind we needed and helped support us as we innovated quickly. It allowed us to monitor the health of the application in real-time and quickly solve any performance issues before an interruption to service ever reached the user. 

Angie Mistretta: Can you tell us more about the Nouveal e-health team and how you put the Covidom application into action once it was created?

Guillaume Fayolle: Our team is amazing – they have been working at 200-300 percent because they want to help improve the quality of life for patients and healthcare professionals, many of which have been facing these health crisis challenges since the pandemic began. The Covidom application is unique in itself, but it also uses a unique national call center of medical professionals who supervise the medical alerts that are generated daily by patients completing questionnaires while quarantined at home. The medical advice provided by the call center allows hospital medical staff to focus care on patients with severe ailments. The French Ministry of Health looks out for the health and safety of its citizens and Covidom’s technology has played a critical role in helping France monitor the pandemic through the use of modern technology.

Angie Mistretta: You have hit some big milestones. What are the most meaningful to you and your team?

Guillaume Fayolle: By using the AppDynamics APM platform, we were able to scale and monitor the performance of the application and reduce average response times from 1,500 milliseconds to 110 milliseconds, which is more than 90 percent more efficient. Additionally, Nouveal e-health has been able to go from serving 20,000 patients a year to that same number of patients in just two hours during the pandemic. This meant that those who have been suspected to have or diagnosed with COVID-19 received fast access to medical support, with doctors able to monitor them remotely from early on in the pandemic, and the application has coped exceptionally well with the high influx of usage. February 2021, the Covidom application had supported 1,050,000 patients, with 3.2 million questionnaires completed, enabling patients to manage the virus themselves with the help of medical professionals when needed, and reduce strain on French hospitals. In total, we have enrolled 24,000 doctors and 216 healthcare organizations.

Angie Mistretta: Big congratulations on everything you’ve been able to accomplish, including your CIO 100 award win. What does this recognition mean to you and the rest of the company?

Guillaume Fayolle: Under normal circumstances, anything less than a flawless digital experience is considered a disruption to consumers and the business. In the case of keeping our COVID-19 remote medical monitoring application up and running, it has been a matter of life or death. This project is a prime example of how – with the right support and tools – and with a focus on delivering a seamless digital experience for users – technology innovators can solve real problems and make a huge difference.

The road ahead

I, along with the rest of AppDynamics, feel privileged and honored to see elite technologists change the world by innovating and digitally transforming their businesses. Everyone at AppDynamics has been watching Guillaume and the Nouveal e-health team rise to the occasion and we know they will continue to break barriers within the healthcare industry for years to come. We can’t wait to see it. 

For more about Nouveal e-health and Covidom, check out this video and case study. For more about APM, please listen to this webinar or request a demo here

AppDynamics the Only Application Performance Monitoring Vendor in the Microsoft Cloud Adoption Framework

As modern organizations rapidly move to the cloud, they face many strategic challenges that can have a massive impact on their ultimate success or failure. And while the reward for a successful cloud adoption is high, it comes with significant risk.

We’ve all heard horror stories around cloud adoptions and migrations, and many are asking: How can we mitigate these risks to ensure success? In this article, you’ll learn how the combined best practices and guidance provided by Microsoft’s Cloud Adoption Framework, alongside the power of AppDynamics, can ensure a successful cloud adoption strategy.

What is Microsoft’s Cloud Adoption Framework for Azure?

The Microsoft Cloud Adoption Framework for Azure is proven guidance designed to help create and implement the business and technology strategies for cloud adoption. The framework provides best practices, documentation, and tools that cloud architects, IT professionals, and business decision-makers need to successfully achieve their short and long-term cloud objectives.

The Cloud Adoption Framework is a full lifecycle framework supporting customers throughout each phase of adoption by providing specific approaches to overcoming common blockers.

Microsoft Cloud Adoption Framework

Business outcomes play an important role throughout any successful cloud adoption strategy and are a central theme throughout Microsoft’s Cloud Adoption Framework. As part of the guidance, best practices, and tools such as the Business Outcomes Templates, various key performance indicators(KPIs) are identified by key stakeholders. These KPIs often span from fiscal metrics to performance-related data and global reach.

Why are business outcomes important?

An essential aspect of a business outcome is that it should be measurable and quantifiable. Although meaningful, common soft outcomes such as “Saving Money,” “Happy Customers,” or “Faster Applications” are far too ambiguous and not easily quantifiable. Examples of better outcomes would be along the lines of “increase revenue by 10%” or “decrease average response time by three seconds.” 

Effectively mapping your business outcomes to the results of an organization’s cloud adoption strategy allows an organization to measure its success and avoid many of the common pitfalls that lead to high risk, high cost, low reward, or even failed migrations.  

How to measure business outcomes with AppDynamics

Identifying those all-important business outcomes and their associated KPIs is arguably the easier part of the overall equation. The irony is that actually measuring and collecting the data that drives those KPIs can be immensely difficult. 

So, how can we accomplish this where it is done in a way that is reliable, easy, and timely so that we can make effective decisions? This is where AppDynamics delivers immense value. For more on how we do it, check out our recent article, “Measure business outcomes with AppDynamics” in Microsoft’s Cloud Adoption Framework, where we cover high-level common use cases for measuring business outcomes.  

Let’s take it one step further and see how this can be applied in practice. We’ll start with the understanding that many business outcomes and their KPIs can be distilled down into two types of data points: Application performance and business performance. 

Measuring application performance with business transactions

In the case of measuring application performance and the closely related user experience, AppDynamics has a concept we refer to as business transactions. Business transactions are key user experiences automatically identified by AppDynamics that provide end-to-end insights into the performance and user experience of that transaction, regardless of how many components and layers there are or whether they reside on-premises or in the cloud. 

Using an e-commerce application as a reference, user experiences like “Login,” “Add To Cart,” or “CheckOut” are common examples of business transactions. These unlock complex business outcome KPIs such as “increase checkout response time by five seconds” with relative ease. 

Business Transactions

Holistic migrations of large distributed applications are frequently seen as a risky proposition. Business transactions reduce risk by providing visibility into the performance of individual elements. This unlocks the ability to identify the impact of smaller changes on the platform that are common while making cloud-native optimizations vs. traditional lift and shift deployments. 

Measuring business performance with business analytics

In addition to traditional application performance data, AppDynamics also has the ability to collect business performance data. AppDynamics data collectors can be configured to collect business data as it flows through your application in real-time without any code changes. One option for configuring a data collector is by using the “Recommended Data Collector” feature of AppDynamics. This provides previews of various data points flowing through your application.

Returning to the example of an e-commerce application, let’s consider the total amount in a shopping cart — a potential leading indicator for revenue. In this case, the business outcome of “increasing revenue by X” would be easily unlocked in addition to many other scenarios.

Bringing it all together

When configured for pre and post-migration comparison, the combination of application performance KPIs and business KPIs together provide a clear and quantifiable understanding of the state of the desired business outcomes identified as part of your overall cloud adoption strategy.

De-risk and accelerate adoption of the cloud now

With the rapid adoption of the cloud, it’s essential to have a proven strategy and process supported by best practices. The combination of AppDynamics and Microsoft’s Cloud Adoption Framework can both accelerate and de-risk your rapid adoption of the cloud, getting you faster to your growth goals and fostering greater innovation across your entire organization.

Learn more about AppDynamics and Microsoft Azure.