At Cisco, customers are the heartbeat of our business — their feedback is incredibly important, and it’s why we do what we do. That is why I was excited to read the December 2023 Gartner® “Voice of the Customer for Application Performance Monitoring and Observability*,” where Cisco is recognized as a “Customers’ Choice” vendor for APM and Observability on Gartner® Peer Insights™.
The report is based on nearly 2,000 reviews submitted by customers during an 18-month period between August 2022 and October 2023 and provides an aggregated perspective into customers’ experience implementing and operating their chosen observability offerings1. The “Customers’ Choice” recognition is only given to those vendors who meet or exceed both the market-average overall experience and market-average user interest and adoption.
In addition to being named one of the overall Customers’ Choice vendors, the report exemplifies our ongoing commitment to serve our customers by addressing their current and future needs.
- In 2023, we were recognized as a Customers’ Choice vendor in six of the eight segment views.
- Our customer’s “Willingness to Recommend” score is 93% in 2023.
We have been actively listening to our customers not only to fuel the next generation of innovation but also to radically advance the state of the observability market. We’re pleased that 2023 showed that our vision for and execution toward full-stack observability is resonating with customers in many segments. We dramatically accelerated our pace of innovation by more than doubling our new features released to the market year-over-year in 2023, including Cisco Observability Platform, Cisco Cloud Observability, Smart Agent for AppDynamics SaaS, a market-leading Digital Experience Monitoring solution with our Cisco ThousandEyes integration, Cisco Secure Application for hybrid and cloud-native workloads, increased feature velocity on Cisco AppDynamics on-premises and many more. In all, we introduced over 600 new capabilities in 2023, and our customers are taking notice. Tired of bespoke tools and monitoring practices that have created tool sprawl, unnecessary spend, and sub-par experiences for their users, customers are partnering with Cisco to build new observability centers of excellence to advance their observability journey from siloed and reactive to proactive and predictive.
Delighting customers will always be our priority, and we recognize there is always work that can be done as our customer needs evolve. Interested in reading the full Gartner report? You can read it here.
*Gartner Voice of the Customer for Application Performance Monitoring and Observability, Gartner, Inc., by Peer Contributors, December 29, 2023
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1 Gartner, Gartner Peer Insights TM Voice of the Customer for Performance Monitoring and Observability