Knowledge18 Is Here! Learn how AppDynamics and ServiceNow Work Together to Solve End User Issues

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As the industry leader in application and business performance monitoring, AppDynamics is excited to sponsor ServiceNow Knowledge18, which runs May 7-10 in Las Vegas. Stop by booth 1526 and say hello!

As the industry leader in application and business performance monitoring, AppDynamics is excited to sponsor ServiceNow Knowledge18, which runs May 7-10 in Las Vegas. Plan on going? Be sure to stop by booth 1526 and say hello!

AppDynamics and ServiceNow have a long-lasting, powerful partnership. ServiceNow, by combining IT operations and IT service management on a single cloud platform, helps eliminate service outages and manage cloud sprawl, making the modern enterprise faster and more scalable than ever before. And AppDynamics’ integrated suite of applications, built on our innovative, enterprise-grade App iQ Platform, gives organizations real-time insights into application, business, and user performance, enabling them to move faster in an increasingly complex, software-driven world.

By integrating AppDynamics with ServiceNow, businesses can proactively address issues impacting the end-user experience. This powerful integration delivers application insights as a key element of service health telemetry—crucially important to today’s digital business.

As more organizations provide business services through apps, enterprises in every industry are under pressure to deliver fast and seamless digital experiences. This leaves IT departments with the daunting task of figuring out how to transform their businesses to meet modern consumer expectations. Too often, companies that lack visibility into metrics, specifically those explaining how application experiences impact their business, lose their competitive edge and fall further behind.

By leveraging AppDynamics Application Performance Management with ServiceNow Event Management, as well as other ServiceNow IT Operations Management applications, our powerful solution makes it vastly easier for modern IT organizations to proactively manage application and business service performance.

AppDynamics automatically discovers and maps application components and key customer-facing business transactions. This real-time transactional data is synchronized to ServiceNow and linked to the Configuration Management Database (CMDB), which covers the infrastructure and service dependency views. The AppDynamics flow map shows the business transaction impact on applications, enabling an enterprise to instantly change workflows or investigate an incident or problem.

With AppDynamics for ServiceNow, enterprises can:

  • Gain visibility into application performance: The AppDynamics flow map is synchronized with the ServiceNow CMDB, providing deep visibility into app performance.

  • Get a comprehensive view of service health: By combining, filtering and correlating AppDynamics application insights with events from other infrastructure monitoring sources—all within ServiceNow—IT teams can immediately identify and respond to issues that impact the end-user experience.

  • Respond proactively: ServiceNow leverages AppDynamics’ insights on issues impacting end users to predict future alerts, intelligently trigger incident management processes, and take automated remediation actions—all with the goal of proactively eliminating outages.

If you’ll be in Vegas for ServiceNow Knowledge18, please stop by AppDynamics booth 1526 to learn more. Can’t make it? Read all about how AppDynamics’ real-time transaction visibility enables you to build a more dynamic CMDB. For more information, or to schedule a demo, please contact your ServiceNow or AppDynamics account team.

Matt Chotin

Matt Chotin

Matt Chotin is Sr. Director of Developer Initiatives at AppDynamics, charged with leading AppDynamics products to better support developers in improving performance and achieving business outcomes. Prior to AppDynamics, Matt held product leadership roles at Chegg and Adobe and co-founded his own startup.