Some companies talk about monitoring their end user experience and other companies take the bull by the horns and get it done. For those who have successfully implemented EUM (RUM, EUEM, or whatever your favorite acronym is) the technology is rewarding for both the company and the end user alike. I recently had the opportunity to discuss AppDynamics EUM with one of our customers and the information shared with me was exciting and gratifying.
ManpowerGroup monitors their intranet and internet applications with AppDynamics. These applications are used for internal operations as well as customer facing websites; in support of their global business and accessed from around the word, 24×7. We’re talking about business critical, revenue generating applications!
I asked Fred Graichen, Manager of Enterprise Application Support, why he thought ManpowerGroup needed EUM.
“One of the key components for EUM is to shed light on what is happening in the “last mile”. Our business involves supporting branch locations. Having an EUM tool allows us to compare performance across all of our branches. This also helps us determine whether any performance issues are localized. Having the insight into the difference in performance by location allows us to make more targeted investments in local hardware and network infrastructure.”
Turning on a monitoring tool doesn’t mean you’ll automagically get the results you want. You also need to make sure your tool is integrated with your people, processes, and technologies. That’s exactly what ManpowerGroup has done with AppDynamics EUM. They have alerts based upon EUM metrics that get routed to the proper people. They are then able to correlate the EUM information with data from other (Network) monitoring tools in their root cause analysis. Below is an EUM screen shot from ManpowerGroup’s environment.
By implementing AppDynamics EUM, ManpowerGroup has been able to:
- Identify locations that are experiencing the worst performance.
- Successfully illustrate the difference in performance globally as well. (This is key when studying the impact of latency etc. on an application that is being accessed from other countries but are located in a central datacenter.)
- Quickly identify when a certain location is seeing performance issues and correlate that with data from other monitoring solutions.
But what does all of this mean to the business? It means that ManpowerGroup has been able to find and resolve problems faster for their customers and employees. Faster application response time combined with happier customers and more productive employees all contribute to a healthier bottom line for ManpowerGroup.
ManpowerGroup is using AppDynamics EUM to bring a higher level of performance to it’s employees, customers, and shareholders. Sign up for a free trial today and begin your journey to a healthier bottom line.